Chapter 1 is about actively engaging the disengaged part 1. The key to a successful relationship is not only to be clear of the task and communicating it but taking the time to understand others. In this unit we discuss about the art and the science of employee engagement and about the customer engagement through service recovery.
Chapter 2 is a continuation of actively engaging the disengaged. The key to a successful relationship is not only to be clear of the task and communicating it but taking the time to understand others. In this unit we discuss about look at the root (thought), not at the Fruit (results), getting to know people much better and questioning techniques to gain control.
Chapter 3 is about customer is king. All of us serve customers in one way or the other. Some of us deal with the customers directly. Some of use relate to customers by being part of a long chain. If we are unable to satisfy customers, not only does it damage our jobs and our businesses, but it also affects as internally as a person. In this chapter, we will study about knowing the 4 As in customer loyalty, the buying process used by the consumers and the seven points to develop our personality for customer service.
Chapter 4 is about giving some structure to creativity. Creativity is a huge resource. However, creativity can be problematic if we do not structure it. In this chapter, we will learn how to structure our creativity by using the following techniques of brainstorming, defining our goals and listing the obstacles.
Chapter 5 is about public speaking and leadership. In this chapter you will learn how to impact with an impression – Organize the change in your speech, the five dynamic thoughts to engage your audience and the seven tools that would help you achieve the desired Effect — Leadership.
Chapter 6 is about how to be rich and happy. In this chapter you will learn how to energize the magnet that attracts money and how to switch on your happiness button.
This book is meant to both educate and inspire people in terms of what laughter can do to enhance one’s life. We will talk about using laughter to enhance creativity in chapter two and even how you can use laughter to enhance productivity in chapter three. There are many uses for laughter for those in the business world, and businesses may just find that in the end, laughter can even help their bottom line. We will talk about why humor is important for innovation in chapter four and humor and different personality types in chapter five. Chapter five will also explore the idea of the Enneagram, which is a system of nine personality types. The goal of this writing is to help people better understand how laughter can both enhance and improve their lives. One doesn’t have to be the class clown to appreciate and use laughter because it just may indeed be more useful for those who take life a little more seriously. Whether you’re a peacemaker, a reformer, a helper, an achiever, an individualist, an investigator, a loyalist, an enthusiast or a challenger, you will find the usage of laughter extremely beneficial. This book will also explore why learning how to lighten up is good for business and it will also look at humor and its effect on the brain and memory. We will examine the psychology of laughter and laughter and stress relief and ways in which laughter can enhance corporate wellness. Finally, we will examine laughter as it pertains to the mind/body connection and look at ways in which laughter can enhance one’s health, including examining the idea of laughter clubs and some important research.
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